Shipping Policy

Last Updated: October 1, 2026

Thank you for choosing ROO-CIGS. We aim to provide reliable and convenient delivery services across Australia.

All orders are shipped using Australia Post, with both standard and express delivery options available.

1. Shipping within Australia

ROO-CIGS currently provides delivery services within Australia using Australia Post.

We offer two delivery options:

• Standard Shipping – Free on orders of $90 or more
• Express Shipping – A paid express delivery option is available at checkout

Standard shipping is provided using Australia Post's regular parcel service. Express shipping is available for customers who prefer a faster delivery option.

The available shipping options and applicable express shipping charges will be displayed during checkout.

2. Free Standard Shipping

Orders with a total value of $90 or more qualify for free standard shipping.

The free shipping offer applies to standard delivery only. If you choose Express Shipping, the applicable express shipping fee will be charged.

Orders below $90 may be subject to a standard shipping fee, which will be calculated and displayed at checkout.

3. Express Shipping

For customers who require faster delivery, we provide a paid Australia Post Express shipping option.

Express shipping charges depend on the destination and the shipping service available for the order. The applicable fee will be displayed at checkout before payment is completed.

Express delivery is subject to Australia Post's service availability and delivery conditions. Selecting Express Shipping does not guarantee delivery by a specific date.

4. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.

Processing times may be longer during weekends, public holidays, promotional periods, or periods of high order volume.

Once your order has been dispatched, tracking information will be provided where available.

5. Estimated Delivery Times

Delivery times depend on the destination and the Australia Post service selected.

As a general guide:

• Standard Shipping: approximately 2–6 business days
• Express Shipping: generally faster than standard shipping
• Regional and remote areas: additional delivery time may apply

These timeframes are estimates only and are not guaranteed. Delivery may take longer due to public holidays, weather, transportation disruptions, high-volume periods, remote locations, or other circumstances affecting Australia Post's delivery network.

6. Tracking

Australia Post tracking information will be provided where available after your order has been dispatched.

Please note that tracking information may take some time to become active after dispatch. Tracking updates may also be delayed while a parcel is being processed or transported.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name
• Street address
• Suburb
• State
• Postcode
• Contact details

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to the sender.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

8. Delayed Deliveries

We work with Australia Post to provide reliable delivery services; however, delivery times are estimates and may occasionally be affected by circumstances outside our control.

These may include:

• Australia Post network delays
• Severe weather
• Public holidays
• Peak shopping periods
• Transportation disruptions
• Regional or remote delivery conditions
• Other unforeseen circumstances

If your parcel appears to be delayed, please contact us with your order number and tracking information so that we can assist you.

9. Lost or Missing Parcels

If your tracking information indicates that a parcel has been delivered but you cannot locate it, please first check the delivery location and any safe-drop or collection information provided by Australia Post.

If you are still unable to locate your parcel, please contact us as soon as possible so that we can assist with the next steps.

Where a parcel is confirmed as lost by the delivery provider, we will review the circumstances and determine the appropriate resolution in accordance with our policies and applicable law.

10. Returned or Undeliverable Parcels

A parcel may be returned to us if the delivery address is incorrect or incomplete, delivery cannot be completed, or the parcel is not collected within the applicable collection period.

If your order is returned to us, please contact our customer service team.

Where a parcel needs to be resent because incorrect or incomplete delivery information was provided by the customer, additional shipping charges may apply.

11. Damaged Packages

Please inspect your parcel when it arrives.

If your package appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide your order number together with photographs of the package and its condition.

We will review the matter and, where appropriate, work with the delivery provider to investigate the issue.

12. Shipping Charges

Shipping charges are displayed during checkout before you complete your order.

Orders of $90 or more qualify for free standard shipping.

Express Shipping is a paid service and is not included in the free standard shipping offer.

Customers will only be charged once for shipping costs associated with an order, subject to the circumstances of any return or reshipment and our Refund & Return Policy.

13. Changes to This Shipping Policy

We reserve the right to update, modify, or replace this Shipping Policy at any time.

Any changes will become effective when the updated policy is published on our website.

We recommend checking this page periodically for the latest shipping information.

14. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer service team through the contact information provided on our website.

We will do our best to assist you with your enquiry.