Privacy policy

At ROO-CIGS, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the circumstances in which it may be shared when you visit or make a purchase through roo-cigs.com.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information that you provide to us.

Depending on how you use our website, this may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone or mobile number
  • Account information
  • Order details
  • Product and transaction information
  • Payment-related information
  • Customer service communications
  • Information you provide when submitting an enquiry or request

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, referring website and information about how you interact with our website.

2. Payment Information

When you make a purchase through our website, payment information may be processed by third-party payment providers.

Depending on the payment method used, we may receive information necessary to confirm and process your transaction.

We do not intend to unnecessarily store complete payment card information on our own systems.

Payment information may be encrypted and processed through payment service providers using their own security systems and privacy practices.

You should review the privacy policy of the relevant payment provider for more information about how your payment information is handled.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil orders;
  • Confirm payments;
  • Arrange shipping and delivery;
  • Provide order tracking information;
  • Communicate with you regarding your order;
  • Respond to customer service enquiries;
  • Process returns, refunds and other order-related requests;
  • Maintain and manage customer accounts;
  • Improve our website, products and services;
  • Detect and prevent fraud, abuse or unauthorized activity;
  • Maintain the security and functionality of our website;
  • Comply with applicable laws and regulations; and
  • Send marketing communications where permitted and where appropriate consent has been obtained.

4. Order and Delivery Information

When you place an order, we may use your name, contact details and delivery address to arrange fulfilment and delivery.

We may provide relevant information to delivery providers, including Australia Post, where necessary to deliver your order.

Information shared for delivery purposes may include your name, shipping address, contact information and other information reasonably required to complete the delivery.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

  • Remember preferences;
  • Maintain shopping cart functionality;
  • Support account and checkout functions;
  • Understand website traffic and usage;
  • Improve website performance;
  • Detect security issues; and
  • Support relevant marketing activities where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. How We Share Information

We may share personal information with third parties where reasonably necessary to provide our services or operate our business.

These third parties may include:

  • Payment processors;
  • Delivery and shipping providers;
  • Website hosting and technology providers;
  • Website analytics providers;
  • Customer service or communication providers;
  • Fraud prevention and security providers; and
  • Professional advisers or service providers where reasonably necessary.

We do not sell personal information to third parties for their own unrelated purposes.

We may also disclose information where required or permitted by applicable law, regulation, legal process, court order or government authority.

7. Third-Party Services

Our website may use third-party services, applications, payment providers, analytics tools or other technologies.

These third parties may collect or process information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services that are not controlled by us.

We recommend reviewing the relevant third party's privacy policy before providing information directly to that third party.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about our products, services, promotions or other updates.

You may unsubscribe from marketing communications by using the unsubscribe option included in the relevant communication or by contacting our customer service team.

Even if you opt out of marketing communications, we may still send transactional or service-related messages that are necessary to complete or manage your order.

9. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, interference, modification or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You acknowledge that the transmission of information over the internet involves inherent risks.

We cannot guarantee absolute security of information transmitted to or through our website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal, accounting or regulatory requirements.

When information is no longer reasonably required, we may securely delete, destroy or anonymize it where appropriate.

11. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Ask questions about how your information is collected or used;
  • Opt out of certain marketing communications; and
  • Make a privacy-related complaint.

To make a privacy request, please contact our customer service team using the contact information provided on our website.

We may need to verify your identity before responding to certain requests.

12. Children's Privacy

Our website is not intended for individuals who are below the applicable legal age for the products or services offered through the website.

We do not knowingly collect personal information from individuals where doing so would violate applicable age restrictions or laws.

If you believe that a minor has provided personal information to us inappropriately, please contact us so that we can review the situation.

13. International Data Transfers

Some of our service providers or technology providers may process or store information outside Australia.

Where personal information is transferred or processed internationally, we will take reasonable steps to handle that information in accordance with applicable privacy laws and this Privacy Policy.

14. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

You should review the privacy policy of any third-party website before providing personal information to it.

15. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is published on our website.

We recommend reviewing this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer service team through the contact information provided on the ROO-CIGS website.

When contacting us about a privacy request, please provide enough information for us to understand and respond to your enquiry.

ROO-CIGS

Website: roo-cigs.com